About Rill & Rowan

Rill & Rowan is an online store operated by Bertbaum Internet GmbH, a company registered in Germany. We serve customers in the United Kingdom through our online store at https://rillandrowan.com.

Our store focuses on a curated selection of premium garment bags for suits, dresses, coats, and occasionwear. We keep the catalogue focused so each product page can present clear information about the item, including available colours, dimensions, materials, care details, shipping information, and return details where applicable.

Product focus

Rill & Rowan is built around refined garment bags designed to help protect clothing during storage, travel, business trips, weddings, events, and everyday wardrobe transport.

We do not position Rill & Rowan as a large fashion marketplace. The store is designed around a focused product range, readable product information, secure checkout, and support details that are easy to find before checkout.

How we work

Customers should be able to understand what they are buying, how delivery works, how returns are handled and how to contact us before placing an order.

Product pages include product images, price, product details, shipping information, returns information and contact details. Dedicated policy pages are available for shipping, returns, payment, privacy, terms and contact information.

Mission

Our mission is to help customers protect formalwear and occasionwear with practical garment bags designed for storage, travel and everyday wardrobe care.

Vision

Our vision is to offer a clear UK-facing shopping experience with transparent delivery and returns information, secure checkout and reliable support from order to arrival.

Delivery and returns

Rill & Rowan serves customers in the United Kingdom. Delivery information is shown on our product pages and in our Shipping Policy before checkout.

Returns must be requested before any item is sent back. Once a return request is approved, our support team will confirm the return instructions for your order. Approved returns are handled by mail through our United Kingdom warehouse address.

Store operator

Store name: Rill & Rowan
Website: https://rillandrowan.com
Operating company: Bertbaum Internet GmbH
Company number: HRB 174930 B
Registered business address:
Torstr. 156
10115 Berlin
Germany
Registered country: Germany

Warehouse address

Rill & Rowan
Warsall Rd
Sharston
Wythenshawe
Manchester M22 4RH
UK

Customer support

Email: support@rillandrowan.com
Phone: +44 7426 910474
Support hours: Monday to Friday, 09:00-17:00 UK time

For order, delivery, return and payment information, please review our Contact Us page, Shipping Policy, Returns & Refund Policy and Payment Policy.