Privacy policy

Privacy Policy

Last updated: May 6, 2026

Rill & Rowan is operated by Bertbaum Internet GmbH, Torstr. 156, 10115 Berlin, Germany. This Privacy Policy explains how we collect, use and disclose personal information when you visit https://rillandrowan.com, use our services, make a purchase or contact us.

Rill & Rowan is powered by Shopify, which enables us to operate the online store and provide checkout, payment and related services.

Personal Information We Collect

Depending on how you interact with the store, we may collect:

  • Contact details such as name, billing address, shipping address, email address and phone number.
  • Order and transaction information such as purchased items, order value, returns, exchanges and payment status.
  • Account information if you create an account.
  • Communications with us, including customer support messages.
  • Device and usage information such as IP address, browser information, device identifiers, pages viewed and how you interact with the store.

Payment card details are processed by secure payment providers. We do not receive or store your full card number.

How We Use Personal Information

We use personal information to:

  • Provide the store and process orders.
  • Arrange payment, shipping, returns, refunds and customer support.
  • Communicate with you about orders, account activity and support requests.
  • Improve store performance, security and customer experience.
  • Detect, prevent and investigate fraud, abuse or security issues.
  • Comply with legal obligations and enforce our terms and policies.
  • Send marketing communications where permitted by law and where you have not opted out.

How We Share Personal Information

We may share personal information with:

  • Shopify, payment processors, fulfillment partners, shipping carriers, IT providers and other service providers who help us operate the store.
  • Marketing and analytics providers where permitted by law.
  • Authorities, regulators or other parties where required to comply with law, legal process or to protect our rights.
  • Successors or relevant parties in connection with a business transaction such as a merger, sale or restructuring.

Shopify

The store is hosted by Shopify. Information you provide to the store is transmitted to Shopify and may be processed by Shopify and its service providers. To learn more about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

Depending on where you live, you may also use Shopify's privacy portal:

https://privacy.shopify.com/en

Cookies and Similar Technologies

We and Shopify may use cookies and similar technologies to operate the store, remember preferences, support checkout, improve performance, analyze store usage and support marketing where permitted.

You can control cookies through your browser settings. Some store features may not work properly if cookies are disabled.

Your Rights

Depending on your location, including if you are in the United Kingdom or European Economic Area, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information, and to request portability of your information. You may also have the right to withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

International Transfers

We may transfer, store and process personal information outside your country of residence, including through Shopify and other service providers. Where required, we rely on recognized safeguards for international transfers.

Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including to provide services, comply with legal obligations, resolve disputes, enforce agreements and maintain business records.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

Contact Information

Store name: Rill & Rowan
Company name: Bertbaum Internet GmbH
Company number: HRB 174930 B
Registered address: Torstr. 156
10115 Berlin
Germany
Phone: +44 7426 910474
Email: support@rillandrowan.com
Support hours: Monday to Friday, 09:00-17:00 UK time