Shipping policy

Shipping Policy

Rill & Rowan currently ships throughout the United Kingdom.

We offer free UK shipping on all UK orders, with no minimum. Delivery information is shown before checkout and in this Shipping Policy.

Processing Time

Orders are typically processed within 2-3 business days, Monday to Friday, excluding weekends and public holidays.

During busy periods, processing may take slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

Shipping Rates

We offer free UK shipping on all orders, with no minimum purchase.

Estimated Delivery Times

After your order has been processed, estimated transit time is 4-9 business days, Monday to Friday.

Estimated total delivery time:

  • Processing time: 2-3 business days
  • Transit time: 4-9 business days
  • Total estimated delivery time: 6-12 business days
  • Order cutoff time: 18:00 UK time

Delivery times are estimates and may be affected by carrier delays, incorrect address information, public holidays, severe weather or other circumstances outside our control.

Shipping Restrictions

We do not ship to PO boxes, military addresses or restricted areas. Certain items may be subject to additional shipping restrictions based on carrier or United Kingdom-specific rules.

Failed Delivery or Returned Packages

If delivery fails because of incorrect address information, missed delivery attempts or an undeliverable address, the package may be returned. If this happens, we will contact you to arrange the next step. Additional shipping costs may apply where the issue was caused by incorrect or incomplete delivery information.

Lost or Damaged Packages

If your package appears to be lost or damaged in transit, contact us as soon as possible at support@rillandrowan.com. We will work with the carrier to investigate and find a reasonable solution.

Contact Information

Store name: Rill & Rowan
Company name: Bertbaum Internet GmbH
Company number: HRB 174930 B
Registered address:
Torstr. 156
10115 Berlin
Germany
Returns & Warehouse Address:
Rill & Rowan
Warsall Rd
Sharston
Wythenshawe
Manchester M22 4RH
UK
Contact support before sending a return.
Phone: +44 7426 910474
Email: support@rillandrowan.com
Support hours: Monday to Friday, 09:00-17:00 UK time